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FOX Racing Shox Product Recall

09:45 23rd October 2013 by Dave Jaquin
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FOX Recall 2013 32 & 34 Evolution Series forks

FOX have been in touch and they are recalling ’2013 models of their 32 and 34 Evolution Series forks with 120mm – 160mm of travel with an open cartridge damper.’

FOX advise anyone using a one of the forks mentioned to stop immediately. As a first step consult your dealer and then Mojo if you are in the UK or your nearest service centre if you are not.

FOX are offering a replacement damper free of charge to anyone who owns an affected fork.

The main points of the press release are below and the full details of how to identify your forks are listed in the PDF further down the page.

FOX PRODUCT RECALL

Name of Product: Specified FOX Model year 2013, 32 and 34 Evolution Series Forks having 120- 160mm of travel

UNITS: about 40,000 units total worldwide, of which about 12,500 were sold in the U.S. and Canada.

MANUFACTURER: Fox Factory of Scotts Valley, CA

HAZARD: The fork damper cylinder / piston assembly in some of these units may separate and allow the fork to over-extend under certain circumstances, possibly causing the front wheel to detach from the bicycle while in use, creating a fall hazard.

INCIDENTS/INJURIES: FOX has received 1 report of an incident in which a broken damper may have caused the fork to over-extend and allow the front wheel to detach.

DESCRIPTION: The recall involves certain Model Year 2013 32 and 34 Evolution Series bicycle forks with 120mm-160mm of travel with an open cartridge damper. Follow the steps in the instructions below to identify if you have an affected fork.

SOLD: As original equipment on 2013 model year Specialized, Trek, Scott, Kona, Cannondale and various other brand bicycles and as aftermarket equipment.

MANUFACTURED IN: The forks affected by this recall were assembled in Fox’s Watsonville, CA facility.

REMEDY: If a consumer suspects that their fork may be within this recall then he or she should stop using their fork immediately until a final determination is made as to whether their fork is affected. To make that determination, consumers should follow the directions below to locate the ID Code and Serial Number, and with that information use the recall web page (http://ridefox.com/recall or toll free number (855-360-3488 ) to receive a determination of whether their fork is within the recall.

Mojo contact details are here.

If the fork is within the recall range, the consumer should cease using the fork immediately and contact Fox. The consumer will receive a free upgrade damper for the recalled fork, to be installed by Fox or by a qualified retailer. If the fork is not within the recall range, the consumer may continue using the fork.

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